Frequently Asked Questions

REFUND POLICY

Please carefully consider your schedule, commitment to training, and your dog before registering for class. Our class sizes are small to ensure quality. By enrolling, you are reserving a space in one of our courses, i.e., specific sessions in specific classes (at specific times and dates).

A Full Refund may only be obtained if requested at least 5 business days prior to the start-date of the enrolled class. All refund requests must be made in writing & emailed to our office at admin@siriuspup.com. If your dog is unable to attend due to an injury or illness during your course, you will receive a 50% discount towards a future class.

RESCHEDULING POLICY

Requests to transfer to another class (at no extra cost) must be made at least 5 business days before the original class start-date.

“MAKE-UP” POLICY

To ensure quality, our class sizes are small and your Registration Fee purchases sessions in a specific class. Consequently, we do not offer “make-ups” for missed classes. However, you are welcome to “sit in” on any session at any of our locations without your dog.

LOW ENROLLMENT POLICY

Puppy Training I, Puppy Training II, Dog Training I, and all Advanced Classes, require a minimum of at least 3 dogs for the class to run (depending on the location). In the event a class has low enrollment, we will email you at least 2 days before the class was scheduled to start to let you know there is a possibility the class may be cancelled or rescheduled and to offer you a full refund, or the opportunity to transfer to another class (at no extra cost).