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Frequently Asked Questions
Which class should I take if my pup is (#) old?
Puppies who are between 8-12 weeks may start in our Puppy Kindergarten class. The first round of Distemper and Parvo is required for Puppy Kindergarten (In-Person).
Puppies between 12-18 weeks are appropriate for our Puppy Training I course. The first two rounds of Distemper and Parvo are required for Puppy Training I (In-Person). Puppy Kindergarten is not required before Puppy I, but it is recommended.
Any pup that is older than 18 weeks should start off in our Dog Training I class. Up-to-date Distemper and Parvo, and the rabies vaccine are required for In-Person class.
Puppy Training II is only appropriate for puppies who have graduated from our SIRIUS Puppy Training I class.
What is your Refund, Make-Up and Transfer Policy?
All refunds must be requested via email to (admin@siriuspup.com) at least 7 days prior to the start-date of the class. Refunds will not be provided after that unless your SIRIUS instructor determines your dog is not suitable for class or your class is canceled (see Class Cancellations below).
RESCHEDULING POLICY
SIRIUS courses are only available in sets of five consecutive weekly classes which take place at the same time, day and location. We do not allow mixing and matching of times, days, or locations. When you register for a SIRIUS class you are reserving a spot in those 5 specific times and days at that location.
Class Cancellations
In the event we must cancel a class we will do our best to add an additional class to the end of your current schedule. If no suitable spot is available, or the new class does not work for you, we will provide a prorated refund for the canceled class.
"MAKE-UP" Policy
We do not offer make-up classes or provide refunds for missed classes. However All SIRIUS students receive access to an enormous library of online training content plus weekly online access to an instructor outside of class in order to aid with your at-home training.
LOW ENROLLMENT POLICY
We run all of our scheduled classes regardless of the number of students who are enrolled. We do not cancel classes due to low enrollment.
For any questions, please contact our office at admin@siriuspup.com.
Unanswered question?
If you have any more questions, please send us an email: admin@siriuspup.com.
Our normal office hours are Monday-Thursday 10am-6pm, and on Fridays from 10am-3pm.
