Refund policy

Please read below for our Refund Policy, Rescheduling & Make Up Policy, and our Low Enrollment Policy.

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Refund policy


By enrolling you are reserving a space in one of our courses. Our class sizes are limited to ensure quality. Therefore, our office must be notified at least 5 business days before the class begins for any transfers or refunds (minus a 25% processing fee). We regret that we are unable to refund enrollment fees once class has commenced.

All refund requests must be made in writing & emailed to our office at or by calling us at (800) 419-8748.

If your dog is unable to attend due to an injury or illness during your course, you will receive a 50% discount towards a future class. If we cancel a class, you will receive a full refund. Please carefully consider your schedule, commitment to training, and your dog before registering for class.


Requests to transfer to another course must be made at least 5 business days before the original class start-date. There are no make-ups for missed classes, however you are welcome to sit in on any session without your dog, at any time and at any of our locations. The enrollment fee purchases five 50-minutes sessions on specific dates and specific times only.



Puppy I, Puppy II, Dog Training I, and all Advanced Classes, require a minimum of at least 3-4 dogs for the class to run (depending on the location). In the event a class has low enrollment, we will either call or email you at least 2 days before your class begins to let you know there is a possibility the class may be cancelled or postponed.

If a class is cancelled due to low enrollment, we can either transfer you into a new class or we can offer a full reimbursements. For any questions, please contact our office at (800) 419-8748 or